Explore essential concepts, principles, and practices in our course designed for IT leaders, practitioners, and support staff. Delve into key areas such as digital systems management and IT-enabled services, fostering a shared language and understanding for effective organizational management…
ITIL v4 Foundation
2,500 QAR
• IT Service Management Definitions
• ITIL 4 Concepts, Processes & Benefits
• The 4 dimensions of Service Management
• The Service Value System
• The Service Value Chain
• Roles & Responsibilities in ITIL 4
• Continual Improvement in ITIL 4
• The 7 ITIL Guiding Principles
Course Duration: 8 Weeks
Level: Foundation
Exam Type: Theoretical & Practical
Explore essential concepts, principles, and practices in our course designed for IT leaders, practitioners, and support staff. Delve into key areas such as digital systems management and IT-enabled services, fostering a shared language and understanding for effective organizational management…